Terms of service

2. TERMS OF SERVICE

Last Updated: September 10, 2026

These Terms of Service govern your use of the House of Williams Studio online store and your purchase of products and services through our website.

By accessing our website or purchasing from House of Williams Studio, you agree to these Terms of Service and any policies incorporated into them, subject to applicable law.

Online Store

House of Williams Studio offers products and services through its online storefront.

Our product selection may include fragrances, fragrance oils, essential oils, massage oils, bath and body products, personal-care products, home fragrance products, gifts, accessories, merchandise and other products.

Some products may be supplied, stored, packed or shipped by third-party suppliers and fulfillment partners.

Products and Product Information

We make reasonable efforts to present product descriptions, photographs, sizes, ingredients, specifications and other information accurately.

However, colors and appearance may vary depending on photography, packaging changes, manufacturer updates and your device or display.

Third-party manufacturers may change product packaging, ingredients, formulations or specifications.

Where ingredient information is important due to allergies, sensitivities or other concerns, customers should review the manufacturer's current product information before use.

Third-Party Brands

House of Williams Studio may offer genuine products manufactured by third-party brands.

Unless expressly stated otherwise, House of Williams Studio is an independent retailer and is not affiliated with, endorsed by, sponsored by, or an authorized representative of third-party brands merely because their products are offered for sale through our store.

All third-party trademarks, brand names and product names remain the property of their respective owners.

Prices

Prices are displayed in the currency indicated on our website and may change without notice.

Applicable taxes, shipping costs, customs duties or other charges may be added where appropriate.

A pricing or listing error does not necessarily obligate us to fulfill an order at an obviously incorrect price, subject to applicable law.

Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right, where permitted by law, to reject or cancel an order because of suspected fraud, payment problems, inventory errors, shipping restrictions, obvious pricing errors, inability to fulfill the order, or other legitimate business reasons.

If we cancel a paid order, the applicable amount will be refunded.

Payment

Customers agree to provide current, complete and accurate billing and payment information.

Payments may be processed by Shopify or other third-party payment providers. Their respective terms and privacy practices may also apply.

Shipping

Shipping and delivery are governed by our Shipping & Delivery Policy.

Some orders may be shipped directly by third-party fulfillment partners and may arrive in separate packages.

Returns and Refunds

Returns, refunds, damaged products and cancellations are governed by our Return & Refund Policy.

Personal Use and Product Safety

Customers should use products according to the manufacturer's directions, warnings and intended purpose.

Discontinue use and seek appropriate professional guidance if you experience a concerning reaction to a product.

House of Williams Studio does not provide medical advice through ordinary product descriptions or marketing materials.

Intellectual Property

Unless otherwise indicated, original House of Williams Studio branding, graphics, designs, written content, photographs, artwork and other original materials are protected by applicable intellectual-property laws.

They may not be reproduced, copied, distributed, commercially exploited or represented as another party's work without appropriate authorization.

Third-party trademarks and intellectual property remain the property of their respective owners.

Prohibited Uses

You may not use our website for unlawful or fraudulent purposes, interfere with its security or operation, attempt unauthorized access, transmit malicious code, violate another party's intellectual-property rights, or use our content unlawfully.

Third-Party Services

Our store may rely on Shopify, payment processors, shipping companies, suppliers, fulfillment providers and other third-party services.

We are not responsible for circumstances outside our reasonable control, but nothing in these Terms limits obligations or consumer rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, House of Williams Studio will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms excludes liability that cannot legally be excluded or restricted.