Shipping policy

3. SHIPPING POLICY

Last Updated: September 10, 2026

House of Williams Studio works with trusted suppliers and fulfillment partners to provide our customers with a broad selection of products. As a result, some products may be shipped directly from a third-party fulfillment facility to you.

Processing

Most orders are prepared for dispatch within approximately 1–2 business days after successful processing.

During busy periods, particularly October through December, processing and dispatch may take approximately 3–4 business days.

Processing time is separate from shipping/transit time.

Delivery Estimates

Delivery times depend on destination, carrier service, customs processing and local delivery conditions.

For international orders, customers should generally allow approximately 7–15 business days after dispatch, although some shipments may arrive sooner or take longer.

Delivery dates are estimates and are not guaranteed.

International Shipping

International shipping is available to supported destinations.

Availability may depend on the product, destination, package size or weight, carrier availability, customs restrictions and applicable regulations.

If we discover that an item cannot be shipped to your destination, we will contact you regarding the available options.

Customs and Import Charges

International shipments may be subject to customs duties, taxes, brokerage charges or other import fees imposed by the destination country.

Unless otherwise stated at checkout, such charges are the recipient's responsibility.

Multiple Packages

Products within the same order may occasionally ship from different fulfillment locations.

Your order may therefore arrive in multiple packages or on different dates.

Tracking

Where tracking is available, tracking information will be provided after dispatch.

Please allow time for carrier systems to register and update tracking information.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you discover an error, contact support@houseofwilliamsstudio.com immediately.

We cannot guarantee that an address can be changed after fulfillment has begun.

Delays

Customs, carrier disruptions, severe weather, holidays, transportation problems, government restrictions and other circumstances outside our reasonable control may cause delays.

If your shipment significantly exceeds its estimated delivery period, contact us with your name and order number.

Lost or Damaged Shipments

If you believe your shipment is lost, damaged, incomplete or incorrect, contact:

support@houseofwilliamsstudio.com

Please provide your order number and relevant photographs when applicable.

Supplier-Fulfilled Orders

Your purchase is made from House of Williams Studio, even when a supplier or fulfillment partner ships the product directly to you.

Please do not contact our suppliers regarding your order.

House of Williams Studio remains your customer-service contact and will communicate with fulfillment partners when necessary.

Returns

Do not return merchandise to the address printed on a shipping package unless House of Williams Studio specifically instructs you to do so.

Please review our Return & Refund Policy before returning any product.

Contact

House of Williams Studio
Customer Support: support@houseofwilliamsstudio.com